Privacy Policy

1. Introduction

Welcome to CronPing. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our service.

CronPing ("we", "us", "our") operates the website cronping.io and provides cron job monitoring services. This policy applies to all users of our service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name (optional), and password
• Billing Information: Payment details processed securely through Stripe (we do not store credit card numbers)
• Monitor Configuration: Monitor names, ping URLs, notification preferences, and alert settings
• Communication Data: Messages you send to our support team

2.2 Information We Collect Automatically

• Monitor Activity: Ping timestamps, monitor status changes, downtime events
• Usage Data: Features used, API calls, dashboard interactions
• Device Information: Browser type, operating system, IP address
• Log Data: Server logs, error messages, performance metrics

2.3 Information from Third Parties

• Payment Processors: Transaction confirmations from Stripe
• Integration Services: Data from Slack, Discord, Microsoft Teams when you connect them

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Monitor your cron jobs and send alerts when they fail
• Process and track ping requests
• Generate status reports and analytics
• Provide customer support

3.2 Account Management

• Create and manage your account
• Authenticate users and prevent fraud
• Process payments and manage subscriptions
• Send transactional emails (alerts, account notifications)

3.3 Service Improvement

• Analyze usage patterns to improve our service
• Debug technical issues and optimize performance
• Develop new features based on user needs

3.4 Communication

• Send service announcements and updates
• Respond to support requests
• Send marketing emails (only with your consent, and you can opt-out anytime)

4. Data Retention

We retain your data for as long as necessary to provide our services:

• Account Data: Retained while your account is active and for 30 days after deletion
• Monitor Data: Ping history retained for 90 days (configurable per plan)
• Billing Records: Retained for 7 years for tax and accounting purposes
• Log Data: Retained for 30 days for debugging and security purposes

5. How We Share Your Information

We do not sell your personal data. We only share your information in the following circumstances:

5.1 Service Providers

• Hosting: Railway, Vercel (infrastructure providers)
• Payment Processing: Stripe (PCI-compliant payment processor)
• Email Delivery: SendGrid (transactional emails and alerts)
• SMS Delivery: Twilio (optional SMS alerts)
• Error Tracking: Sentry (for debugging and monitoring)

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if necessary to protect our rights or the safety of our users.

5.3 Business Transfers

If CronPing is acquired or merged with another company, your information may be transferred to the new owner, subject to this privacy policy.

6. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: All data transmitted over HTTPS/TLS encryption
• Database Security: Encrypted connections and access controls
• Password Protection: Passwords hashed using bcrypt
• Access Controls: Limited employee access to user data
• Regular Audits: Security reviews and vulnerability scanning
• Secure Infrastructure: Hosted on SOC 2 compliant platforms

7. Your Rights

You have the following rights regarding your personal data:

7.1 Access and Portability

You can access your data anytime through your dashboard. You can export your monitor data in CSV or JSON format.

7.2 Correction

You can update your account information and monitor settings at any time through your dashboard.

7.3 Deletion

You can delete your account anytime from the settings page. This will permanently delete your account data within 30 days (excluding billing records required by law).

7.4 Opt-Out

You can opt-out of marketing emails by clicking "Unsubscribe" in any marketing email. Note: You will still receive transactional emails (alerts, account notifications).

7.5 Object to Processing

You can object to certain data processing by contacting us at privacy@cronping.io

8. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for authentication and security (cannot be disabled)
• Analytics Cookies: To understand how users interact with our service (optional)
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings. Note that disabling essential cookies will prevent you from using certain features.

9. Children's Privacy

CronPing is not intended for users under 18 years old. We do not knowingly collect data from children. If you believe a child has provided us with their information, please contact us immediately at privacy@cronping.io

10. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place, including using services that comply with EU-US Privacy Shield or Standard Contractual Clauses.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our website. Continued use of our service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us:

• Email: privacy@cronping.io
• Support: Contact Form
• Website: cronping.io